Refund policy
🌿 Refund & Return Policy
We want you to love your skin—and your skincare! If you're not completely satisfied with your purchase, we're here to help.
✅ 30-Day Satisfaction Guarantee
If you're unhappy with your order for any reason, you may return it within 30 days of delivery for a full refund or store credit.
📦 Return Conditions
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Products must be returned in their original packaging.
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Lightly used products are eligible — we understand skincare takes testing!
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Items must be returned within 30 days from the delivery date.
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We do not accept returns on final sale or gift cards.
🔁 How to Start a Return
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Email us at timelessskinn@gmail.com with your order number and reason for return.
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We’ll send you return instructions within 1-2 business days.
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Once we receive and inspect the item, your refund or store credit will be issued within 5-7 business days.
🚚 Return Shipping
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Return shipping is free for damaged or incorrect items.
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For all other returns, shipping is the responsibility of the customer.
⚠️ Damaged or Wrong Item?
Contact us within 7 days of delivery with a photo and description—we’ll make it right ASAP.
Questions?
Reach us anytime at timelesskinn@gmail.com or use our.